Pierogi Ruskie

We take great care to ensure our products meet the highest quality standards. Due to the nature of our goods (fresh food), the following policy applies:

Cancellations:
Orders can be cancelled free of charge before preparation begins. Once production has started, cancellation may not be possible or may incur a fee.

Perishable goods:
In line with regulations, fresh and perishable food items are non-returnable.

Complaints:
If your order arrives damaged, incorrect, or unsatisfactory, please contact us within 24 hours of delivery. Include details and, if possible, photos.

Resolution:
Once reviewed, we may offer:

• a full or partial refund,
• a replacement,
• or a voucher for future orders.

Contact:
For all return and complaint enquiries, please contact us via email or phone.

Local Delivery:
We offer local delivery within selected areas. Orders are delivered within agreed time slots. Delivery fees may vary depending on location and order value.

Preparation & Delivery Time:
Standard preparation and delivery time ranges from 1 to 24 hours, depending on order size. Larger catering orders require advance booking.

Shipping (if applicable):
Selected products can be shipped chilled or frozen, carefully packed to maintain quality. Delivery times depend on the courier service.

Collection (Pick-up):
Orders can be collected in person at a pre-arranged time. Please ensure timely collection to maintain product quality.

Note:
Final delivery details (time and cost) are confirmed at checkout.